Critical Skills for Front-Line Leaders in Distribution - Session 4: Crisis and Pressure Management

Includes a Live Web Event on 09/25/2026 at 10:30 AM (CDT)

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Things go wrong in distribution. Systems crash. People call out. Carriers miss pickups. Customers escalate. The question is not whether a crisis is coming. The question is whether you will have a plan when it does. This session covers how to diagnose fast under pressure, how to make decisions when you do not have all the information, how to communicate up and down the organization during a crisis, and how to build default plays your team can execute before you even get to the floor. Good people with a clear plan can handle anything.

Will Quinn

Will Quinn

The Distribution Guy

With over 25 years in supply chain and logistics, Will Quinn brings deep, real-world experience to the table, blending frontline leadership with forward-thinking strategy. A U.S. Marine Corps veteran, he’s managed high-impact distribution networks at Grainger, Coca-Cola, and Infor, where he spent four years bridging warehouse technology with operational excellence.

Will holds a Master of Science in Supply Chain Management from Elmhurst University, where he now serves as an adjunct professor teaching master ’s-level courses in warehouse and transportation management. His classroom is shaped by decades of experience leading teams, navigating systems, and solving complex challenges under pressure.

As The Distribution Guy®, Will is a speaker, consultant, author, and thought leader known for cutting through hype to deliver practical insights on AI, automation, and the evolving future of warehousing. Whether he’s rolling out a voice-picking system, coaching frontline leads, or writing about leadership on the dock, his message is clear: people power performance, and technology is only as good as the team behind it. His book, Modern Warehouse Management: Steel-Toed Leadership That Drives Performance, is the field guide for anyone running a modern distribution operation.

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Live Webinar
09/25/2026 at 10:30 AM (CDT)  |  90 minutes
09/25/2026 at 10:30 AM (CDT)  |  90 minutes